Patrick Chun works as the executive director for a non-profit called IITTI.

What it does is it helps companies in finding new employees with good soft skills (good people skills), using a standard measurement called 'World Civility Index'.

This Index is somewhat similar to your credit rating, but instead of measuring how well you can pay your bills, it measures how much manners you have! Things like your business etiquette, your empathy, your intercultural awareness.